This policy applies to guests of Gánh Ngon, 113 Trần Hưng Đạo, Dương Đông, Phú Quốc.
How to cancel or change a booking
Please call our hotline +84 979 232 233 or email contact@ganhngon.com as early as you can, during opening hours (every day, 10:00–23:00). Messages sent to a staff member’s personal account do not count as an official cancellation or change. Our official channels are listed in the official booking notice.
No deposit
Gánh Ngon does not take deposits for tables, VIP rooms or parties, so there is nothing to refund. Please do not transfer money to anyone claiming to be us.
How much notice we ask for
- Regular tables: cancelling or changing is free. Please tell us at least 1 hour before your booked time.
- VIP rooms and parties: to change the date or cancel, please tell us at least 24 hours ahead so we can open the room to other guests. If the menu has already been agreed, please tell us at least one meal period ahead so the kitchen can stop preparing.
- Groups of 20 or more: please tell us as early as possible, ideally 72 hours ahead, so the kitchen and staff can plan.
If you do not arrive
If you do not come and have not told us, your table may be given to other guests after the booked time.
Force majeure
If a storm, flood, travel ban, epidemic or similar event stops you from coming, we will move your booking to another date free of charge.
Contact
Hotline +84 979 232 233 · contact@ganhngon.com · WhatsApp · zalo.me/0979232233
Gánh Ngon · 113 Trần Hưng Đạo, Dương Đông, Phú Quốc · +84 979 232 233
CÔNG TY TNHH GÁNH NGON – MST 1702362299